Support

For BX9, and for the BX9 iPhone app (in beta — ask sales for access).

What to include

The more of this you can give us, the faster we can help:

• Your organization name and the email address you sign in with.
• What you were doing, what you expected, and what happened instead.
• When it happened (date, time, and time zone) — for call problems, the numbers involved and the approximate time of the call let us find it in the logs.
• Where you were calling from: the browser softphone, the installed app, or a desk phone (and the phone model, if so).
• Screenshots, if the problem is visible.

Account and billing questions

Billing and account questions can go to the same address; if you are a customer of one of our reseller partners, your partner is usually the fastest first stop for account changes.

Security reports

If you believe you have found a security vulnerability in BX9, please email support@branch.exchange with "Security" in the subject line. Please do not disclose the issue publicly until we have had a chance to address it.

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